FAQs

General admission tickets are available up to 14 tickets per order. If you are interested in 15 or more, at a discounted rate, you may purchase them on-site at the Zoo's box office.

Children under the age of 2 receive free admission but will still need tickets. Select "Infant (0-23 months)" when making your ticket purchase.

We can scan tickets either from your phone, another mobile device, or a printed ticket. A printed ticket is not necessary for admittance. If you have access to the confirmation email with attached tickets on your phone, or if you have your ticket barcodes saved in a mobile wallet such as Apple Pay, Google Pay, or Samsung Pay, we can scan your tickets directly from your phone.

If you have a valid general admission ticket, you may exchange it for a date-specific ticket by emailing lazoo.tickets@lacity.org. Please allow three days to exchange your ticket.

We are sorry, but we cannot accommodate refunds. Your ticket is good for one full year from the date of purchase.

General admission tickets are available online up to 14 tickets per order. If you are interested in purchasing 15 or more tickets at a discounted rate, you may do so on-site at the Zoo's box office. For more information, you may contact Guest Relations at lazoo.tickets@lacity.org (please allow 24 hours for a response). Group rates are $16 for children (age 2-12) and $19 for adults (age 13 and older) for groups of 15 or more. Purchase is not available online or via phone.

Re-entry is permitted during the day, with a valid hand stamp. There is no re-entry for nighttime events.

Members will need to bring their current membership card/temporary card and photo ID for entry.

Yes, member guest passes are accepted at this time.

Check our reciprocal list to see if you qualify for a reciprocal discount. Photo ID and valid membership card from reciprocal institution required. Reciprocal discounts are only available at the Zoo’s box office. 

No, at this time, the Los Angeles Zoo is not offering discounts for EBT cardholders.

All rentals (stroller, wheelchair, scooter) are available, on a first come, first served basis. Purchases must be made with a credit card. Strollers, wheelchairs, and scooters will be sanitized before and after each use.

Food and beverages are available for purchase in locations throughout the Zoo. Credit card sales are preferred.

Water fountains and vending machines are available.

The International Marketplace, open during regular Zoo hours* and during select nighttime events, features a range of international favorites and traditional must-haves. Browse our large collection of gift items, apparel, hats, books, music, plush animals, and much more.

*Gift shop hours are subject to change with business and weather conditions.

The Carousel is open daily (weather permitting) from 10:30 a.m. to 4 p.m.  There is a nominal fee to ride the carousel. Children under 42 inches in height must be accompanied by one adult (at no additional charge).