Accessibility & Services
The Los Angeles Zoo welcomes all guests. We are happy to help make your visit to the Los Angeles Zoo a safe, memorable, and enjoyable one. The following information is provided to assist you in planning your visit.
Accessibility Information Map
Our accessibility map indicates the various types of terrain (flat/gentle slope/hilly) found at different locations in the Zoo. Although some pathways feature some grades that are steeper than others, the Los Angeles Zoo is wheelchair accessible. The map also notes the location of shuttle stops. A large print version of the Accessibility Information Map may be requested at the Admissions ticket window at the front entrance or at the Zoo Administration Building Reception Desk (Monday–Friday) on the day of your visit. You may also request a copy of the large print map to be sent to you in advance by emailing: firstname.lastname@example.org. Please include your name and mailing address in the email.
Accessible parking spaces are available in the Zoo’s visitor parking lot. A valid Disabled Person (DP) parking placard is required. On days when the Zoo offers paid preferred parking, accessible parking spaces are available in the preferred parking area free of charge when designated spaces are available.
Manual and electric wheelchairs are available to rent at the Zoo’s International Marketplace (inside the front entrance). You may request at the Admissions ticketing window that the wheelchair be brought to the Zoo entrance gate. The electric wheelchairs are limited in number and available to rent on a first-come, first-served basis. Reservations are not accepted.
- Manual wheelchair: $10/day*
- Electric wheelchair: $30/day*
*All wheelchair rentals require a $25 cash deposit.
The minimum age to rent an electric wheelchair is 18. There is no age restriction for manual wheelchair rentals.
The Zoo offers its Safari Shuttle tram for an additional fee. The tram is not a guided tour of the exhibits, but it will take you to five different locations throughout the Zoo. Guests may use their ticket to disembark and board the shuttle at any location throughout the day. The tram is wheelchair-accessible. Please be aware that staff are neither trained nor permitted to lift guests in or out of his/her mobility device or wheelchair. Tickets may be purchased at any Safari Shuttle stop.
Service animals are allowed in many parts of the Zoo. When you arrive, we require that you and your service animal check in at Admissions Window 11. If you plan to bring your service animal to the Zoo, please read the Service Animals Guidelines and Map to learn more about what you’ll need to be aware of to make your trip a safe one for yourself, your service animal, the Zoo’s animals, and other guests. Be advised that there are certain restricted areas in the Zoo where service animals cannot go. However, we do provide clean and safe kennels to board your service animal should you want to visit those restricted areas. Please download a copy of the Service Animals Guidelines and Map indicating the restricted areas for service animals.
Please note that pets, comfort animals, and emotional support animals are not permitted to enter the Zoo.
KultureCity Sensory Inclusion
The Los Angeles Zoo is a KultureCity-certified sensory-inclusive venue. The Zoo offers specialized sensory bags, provided by KultureCity, at the International Marketplace. The bags are equipped with noise-canceling headphones, fidget tools, verbal cue cards, and weighted lap pads. Prior to visiting the Zoo, families should download the free KultureCity App from the App or Google Play Stores where they can view what sensory features are available at the Zoo and where they can access them. Also, on the app is the Social Story, which will provide a preview of what to expect while enjoying a day at the L.A. Zoo. For more information on Sensory Inclusion at the Zoo, visit the Zoo’s KultureCity page.
Requests for Accommodation
At the Los Angeles Zoo, we want to ensure that all guests have an enjoyable experience. To help provide the best experience possible, the following auxiliary aids and services are available upon request:
- A docent-led guided tour
- A sign language interpreter
- An assistive listening device for meetings or lectures
Auxiliary aids and services are provided at no cost. Some requests, such as a guided tour, require at least 14 days’ advance notice. Requests to secure a Sign Language Interpreters require five or more business days’ notice. We encourage guests requesting special accommodations to submit a completed ADA Accommodation Request Form.
Your completed ADA Accommodation Request Form may be submitted via:
Fax: (323) 644-6087
Mail: Los Angeles Zoo, Attn: ADA Coordinator, 5333 Zoo Drive, Los Angeles, CA 90027
For questions, please call (323) 644-4200 (Voice) or (323) 644-6045 (TTY).