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Database Manager

Title: Database Manager
Department: Advancement
Reports to: Director of Advancement Services
Status: Full time, Exempt
Direct Reports: Two Data Processing Clerks

Position Overview

Under the direction of the Director of Advancement Services, the Database Manager Assumes primary responsibility for the oversight and coordination of daily Raiser’s Edge database operations for GLAZA.

Working as a part of a database team, the Database Manager is responsible for maintaining the accuracy and integrity of the RE database, performing ongoing reconciliation with the Finance team, running routine data imports and audits, building reports and queries in the database, customizing and configuring the system to meet ongoing needs and providing analysis to support and further GLAZA’s mission. Provides guidance and support for Acme, RE, and all automated processes. Advises on and implements new system solutions. Provides support for Acme and RE, oversees financial reconciliation, and provides reporting for all departments. Manages the database team and aids in the functions of an effective and integrated Prospect Management program for Advancement.

Essential Responsibilities

Database Manager Duties:

  • Maintains and enhances the integrity and accuracy of all information in the RE database and ensures that best practices and standard protocols are followed.
  • Supervises all data processing clerks as well as temporary and volunteer database staff.
  • Conducts routine data imports, audits, and clean-up and serves as a backup for certain data entry processes.
  • Performs general Raiser’s Edge database maintenance, actively searching out and fixing inaccuracies. Repairs errors, tracks funds that must be redirected, updates records, and resolves duplicate record issues. Monitors scanned visits in Raiser’s Edge.
  • Creates, executes, validates, and distributes standard and customized lists and reports to fulfill the needs of various departments.
  • Runs established queries and creates new queries and reports as requested. Creates custom Crystal Reports as needed.
  • Delivers large, segmented email blasts to Webmaster, making sure RE is aligned with MailChimp database.
  • Supports planning and data-driven decision-making by helping to transform data into meaningful reports, queries, dashboard panels, etc.
  • Assesses and learns other database tools (e.g., automations, third-party add-ons, etc.) as needed.
  • Reconciles all data from various Zoo events throughout the year, standardizing data before matching gift and biographical data with RE and updating system with biographical and transactional information.
  • Distributed reports to the Finance department to ensure money and accounts are correctly reconciled.
  • Oversees integration of online Membership and Event data from Acme into Raiser’s Edge. Makes sure two systems are regularly aligned.
  • Recommends programming enhancements for GLAZA systems as needed.


  • Performs other duties, as required.

Skills, Knowledge, and Abilities Preferred

  • Bachelor’s degree preferred, plus three years of experience in a similar data processing environment
  • Understands underlying architecture of nonprofit CRMs and is able to translate data from one system to another.
  • Experience using Raiser’s Edge/NXT.
  • Familiarity with ACME, ImportOmatic, and other RE plug-ins.
  • Thorough knowledge of reporting functions, spreadsheets, and database applications.
  • Knowledge of the importance of standardization of data entry coding and procedures.
  • Knowledge of basic database management principles to enable error identification and maintenance of system integrity.
  • Demonstrated ability to prioritize and complete multiple projects with minimal supervision and to utilize staff/volunteer skills and other resources to complete projects efficiently.
  • Demonstrated ability to reconcile computer-generated reports with cash, check, and charge data deposits and locate data entry errors.
  • Demonstrated ability to supervise data entry clerks in maintaining productivity of database division.
  • Demonstrated ability to establish and maintain cooperative productive working relationships with Zoo staff, members, volunteers, donor prospects, and vendors.
  • Required to work all GLAZA galas.


The salary range for this position is $65,000 to $70,000, depending upon experience and qualifications. GLAZA provides full-time employees with a full range of benefits, including medical, dental, can vision insurance; life and long-term disability insurance; an FSA plan; paid vacation and sick leave; a 403(b) retirement plan with employer match and additional employer contributions based on longevity; 16 paid holidays per year; free parking; complimentary daytime passes to the Zoo and to L.A. Zoo Lights; and discounts on Zoo concessions and merchandise.

PLEASE NOTE: This is a hybrid position, working on-site at the L.A. Zoo with the possibility of 1 remote workday weekly.

To apply for this position:

Email your cover letter and resume to

Please include Database Manager in the subject line of your email.

Submissions without a cover letter will not be considered.

No phone calls or emails, please.