Human Resources Manager

Greater Los Angeles Zoo Association logo in green

Title: Human Resources Manager
Division: Finance and Administration
Reports to: General Counsel
Status: Full-Time, Exempt

Department Overview

The Human Resources Department at GLAZA is responsible for the following: recruitment and orientation for all GLAZA full-time, part-time, and seasonal staff; employee development and required employee trainings; documentation of the employee life cycle, from hiring to separation; payroll administration and policies; benefits administration; annual performance reviews; compliance with all state, federal, and local employment laws, regulations, and rules; compliance reporting; creation, distribution, and enforcement of GLAZA employee policies; review and revision of GLAZA employee handbook; coordination of GLAZA’s summer internship program; and coordination of employee recognition, meetings, and other events.

Position Summary

Under the direction of the General Counsel, the Human Resources Manager plays a significant role for the entire organization. The Manager is primarily responsible for administering the employee recruitment, hiring, and orientation processes; preparation of all employee paperwork and accurate maintenance of all employee files and databases; coordination of a new summer intern program; updating and distribution of employee policies and handbooks; serving as a customer service resource for employees with questions about policies, compensation, and/or benefits; administration of employee training and development; administration of employee service awards and coordination of all staff meetings and staff events.

Essential Responsibilities

  1. Coordinate the recruiting of all employees, including working with hiring supervisors to update job descriptions, place and monitor job postings, correspond with applicants, coordinate interviews and reference checks, and draft offer letters.
  2. In collaboration with the General Counsel and Staff Accountant, manage the orientation and onboarding of all new employees. Maintain orientation and benefits packets, develop and coordinate orientation sessions for new employees, and manage other related activities.
  3. Create, organize, and maintain confidential employee files and databases for both active and former employees. Ensure that all required documentation is accurate and complete and protect the confidentiality of the information.
  4. Prepare paperwork related to hiring, status changes, leaves of absence, resignations, etc.
  5. Administer the GLAZA summer intern program, including recruitment, application processes, orientation and onboarding, advising, and program planning.
  6. Administer and manage all employee leaves of absence, in compliance with federal and state regulations and GLAZA policies; coordinate leaves of absence with GLAZA Payroll department; maintain communication with employees on leave; work with supervisors and Payroll department to coordinate employees return to work.
  7. In collaboration with the General Counsel, review and revise GLAZA personnel policies and employee handbook to ensure compliance with all applicable employment laws and regulations. Coordinate distribution of all handbooks and policies.
  8. Document disciplinary processes, counsel supervisors and employees, and coordinate disciplinary and termination processes.
  9. Serve as a resource to GLAZA staff; respond to employee questions regarding policies, compensation, and benefits; provide guidance and support in the consistent and effective application of all GLAZA policies and procedures.
  10. Oversee all employee development and training. Maintain detailed records of required training, including training certificates, sign-in sheets, etc.
  11. Stay up to date on changes to federal and state employment statutes and regulations.
  12. Track and administer service awards for GLAZA employees.
  13. Coordinate all-staff meetings and work with Events department to plan and coordinate all other employee events.
  14. Other duties as assigned.

Skills, Knowledge and Abilities

  1. At least five years of relevant experience in human resources administration in a generalist capacity, preferably at a nonprofit organization.
  2. Working knowledge of state and federal regulations such as COBRA, FMLA, CFRA, workers’ compensation, ADA, wage and hour laws, FLSA, EEO regulations and a willingness to continue to update and develop this knowledge.
  3. Bachelor’s degree.
  4. Ability to communicate effectively, both verbally and in writing.
  5. Tact and diplomacy to develop and maintain effective working relationships with all levels of GLAZA personnel.
  6. High level of integrity and ability to maintain a high degree of confidentiality to protect sensitive and confidential personnel records.
  7. Attention to detail and ability to maintain accurate records, logs, and other information.
  8. High energy, positive attitude, flexibility, teamwork, and high degree of initiative.
  9. Ability to provide superior customer service to all GLAZA employees.
  10. Strong organizational skills, with ability to prioritize and complete work in a timely manner, despite competing tasks.
  11. Knowledge of various software programs, including Microsoft Word, Excel, PowerPoint, Outlook, and Adobe. Ability to use office equipment, including copiers, printers, scanners, etc.
  12. Ability to remain in a stationary position and focus on a computer screen for extended periods of time.
  13. Skill in listening perceptively, conveying sensitivity and awareness.
  14. Ability to work under pressure and time constraints while remaining calm and maintaining a sense of humor. Demonstrated problem solver.
  15. Willingness and ability to work occasional evenings, holidays, and weekends, as necessary. Required to work all GLAZA galas.

**For the protection of our staff, GLAZA requires all employees to provide proof of vaccination for COVID-19.


The salary range for this position if $65,000 to $70,000, depending upon experience and qualifications. GLAZA provides full-time employees with a full range of benefits, including medical, dental, can vision insurance; life and long-term disability insurance; an FSA plan; paid vacation and sick leave; a 403(b) retirement plan with employer match and additional employer contributions based on longevity; 16 paid holidays per year; free parking; complimentary daytime passes to the Zoo and to L.A. Zoo Lights; and discounts on Zoo concessions and merchandise.

To apply for this position:

Email your cover letter and resume to [email protected]

Submissions without a cover letter will not be considered.

No phone calls or emails, please