Membership Frequently Asked Questions (FAQs)

GerenuksHow many cards are included with my membership?
Members at the Individual, Individual Plus and Family levels receive one card per membership. Family Deluxe, Contributing Associate, Wildlife Associate and Conservation Associate levels receive three membership cards. Additional cards can be ordered at a fee of $10 each. Please purchase additional membership cards at the Membership Window at the Zoo entrance or by calling (323) 644-4747.

Why do I have to show a photo I.D. when I use my membership card to enter the Zoo?
To prevent misuse of membership cards, we require that one adult cardholder present photo I.D upon entering the Zoo. As a non-profit organization, we rely on membership dues for much of our support. We also want to protect our members should their cards be lost or stolen.

If I forget to bring my membership card, can I still visit the Zoo for free?
Yes! Just bring your photo I.D and stop by the membership window to verify your status. You will be issued a day pass valid for free admission for all those eligible under your membership category.

How can I replace a lost/stolen membership card?
A replacement card costs $10. You may order with credit card or by phone at (323) 644-4747 or mail your request with a personal check to GLAZA, Membership Services, 5333 Zoo Dr., Los Angeles, CA 90027. You will receive your replacement card within three to four weeks. You may visit the Zoo in the meantime by presenting your photo I.D. at the membership booth where you will be issued a day pass.

Can I send my Children to the Zoo with their grandparents?
Membership cards are non-transferable, so you would need to buy a membership that allows you to add an extra cardholder (Family Deluxe or higher) or give the grandparents your one-time use guest passes. Your children are always covered under your Family membership, so your membership card will cover free admission for them.

California LilacsAre guest passes transferable? Do they expire?
Yes. You do not have to accompany your guests to the Zoo and each guest pass is valid for either one adult or child admission. Guest passes expire when your membership expires.

Will lost/stolen guest passes be replaced?
No. We are unable to replace guest passes, as they are valued at $18.00 each. Guest passes are printed automatically on the carrier of your Membership card. Please keep your guest passes in a safe place.

What if I want to bring a guest before I receive my guest passes in the mail?
Just stop by the Membership Booth to verify your purchase. Our membership booth is open 10am to 5pm.

How can I add a nanny to my membership?
Family level members who wish to add a nanny to their membership have three options.

  • Upgrade your membership to the Family Deluxe level (which allows for three adult cardholders) and add your nanny’s name to your record.
  • Substitute the nanny’s name for one of the adult cardholders on the Family level membership ($10 fee; and you must return the original membership card). Only one name change per year.
  • Give your guest passes to your nanny to use for one-time entrance.

How does the Los Angeles Zoo reciprocal program work?
As an L.A Zoo member, you receive free or discounted admission to more than 170 zoos and aquariums throughout the country. Click here to see a list of participating institutions. Neither the San Diego Zoo/Safari Park nor the Aquarium of the Pacific in Long Beach participates in our reciprocal admission program. Please be aware that the list is subject to change as zoos sometimes change their participation during the year. Remember to carry your Los Angeles Zoo membership card with you when you travel to reciprocating zoos.

How do I make reservations for a member tour?
Docent-led tours of the Zoo are free for all those covered under your membership category. Tours are offered every month on weekends only, starting at 10:30am. Reservations are required. To reserve your space, please call (323) 644-4244 or email membertours@lazoo.org.

California LilacsWhen is the best time to visit the Zoo?
The Los Angeles Zoo is open every day except Christmas, from 10am to 5pm Attendance increases on the weekends and during special events. During the spring, our school group visits are heaviest during morning hours. The animals tend to be most active during cooler weather.

Is my membership tax deductible?
Your contribution, less the fair market value of goods and services received, equals the tax-deductible amount. However, you should consult with tax regulations or your tax advisor to confirm the tax-deductibility of your contribution. Please click here to see membership categories and benefits.

Occasionally, GLAZA will make its membership list available to other organizations and entities that share a similar mission. If you would like to be excluded from these mailings, please call (323) 644-4759. GLAZA does not sell or trade telephone numbers and e-mail addresses with other entities.

We appreciate your support! Please call (323) 644-4759 (en Español: (323) 644-4244) with any questions regarding your Los Angeles Zoo membership.

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